Returns & Refunds Policy

Acceptable reasons include damaged product during delivery, leaking bottle, wrong product delivered, missing items, or defective packaging.

Customers are typically required to report issues within 24–48 hours after delivery for replacement or refund eligibility.

Customers can initiate requests by contacting customer support via email, phone, or the website contact form, customercare@hunterbee.in. The request must include order details and proof of the issue.

Only defective, damaged, or incorrectly delivered products are eligible for replacement or refund.

All consumable food items, opened jars, and used products are non-returnable. Products purchased through special promotions may also be non-returnable.

If replacement is required, the product should be unused, unopened, and in its original packaging, and customers may need to provide photo evidence of the damage.

For damaged or incorrect products, the brand typically covers the replacement shipping cost. No restocking fee is generally applied.

Yes, feel free to reach out to us. For voluntary exchange, shipping fee will be charged, flat 100 INR.

Refunds or replacements are usually processed within 5–7 business days after approval of the claim.

The brand does not generally offer full refunds. Instead, they provide replacement of the same product if the item is damaged or defective, or points into your account wallet in form of bee pollens, where 1 bee pollen = 1 INR.

Refunds are generally issued to the original payment method or through bee pollens used during the purchase.

Customers must contact support within the complaint window, provide order number and photo/video proof of the damaged item, after which the brand verifies the claim and issues a replacement or refund.

Our pure honey is only available to Indian geography, but we'll soon cater to international audience.

Requests may be denied if the complaint is raised after the reporting window, the product has been opened or consumed, or the customer cannot provide proof of purchase or damage.

Products purchased during promotions or discounts may be non-returnable, though replacement may still be offered if the product is damaged.

The brand does not commonly sell personalized products, but if any customized products are sold they are generally non-returnable unless defective.

The brand does not have a restocking policy, as consumable food products cannot be restocked once shipped.

Customers must provide order number, proof of purchase/invoice, photos or video of the damaged product, and mandatory contact details such as customer mobile number, email ID and WhatsApp details.

Customers can contact the customer support team via email, phone, or website contact form. Typical support channels include support email and customer service phone/WhatsApp listed on the official website.